Have any questions or concerns about your order?

Please direct all concerns and questions to the contact form or contact@hannahkienzle.com, where we will respond to your email within 48 hours Monday - Friday.

Where is my Pre-Order?

You've ordered a product ahead of time (you're the best!) and want to know where it is, which is completely understandable. For updates, please check back to this section when you're interested in seeing the progress on your item(s). There's usually a few bumps behind the scenes that might delay certain items, so I want you all to be very well informed at all times!

  • Moth Pixie IV Pin: They're here!! All pre-orders have been shipped out.
  • Moth Pixie Club Pin: Waiting for pre-orders.
  • Victorian Bandana: Waiting for pre-orders.
  • Mushroom Pin: Waiting for pre-orders.
  • Siamese Pins: Waiting for pre-orders.

Domestic Shipping

All domestic orders ship via USPS First Class or USPS Priority Mail 2-Day and come with a tracking number associated with the shipping address provided at checkout. Reshipping fees due to incorrect addresses will be the responsibility of the buyer, so please double check when checking out.

Shipping prices are calculated during the check-out process and are based on the item(s) quantity/ size and your location within the United States.

Packages are shipped within five business days from when you placed your order and can take up to one week to reach their final destination.

International Shipping

International orders are shipped via USPS First Class and come with tracking numbers, which may or may not be accurate depending on your country's policies.

Packages are shipped within five business days from when you placed your order. Depending on where you live, it can take longer than the standard one week for international shipping.

Shipping prices are calculated during the check-out process and are based on the item(s) quantity/ size and your location.

Customs and import duties may be applied to your order when it reaches its destination. These fees can vary widely by country, but if you have questions, the best contact is your local post office or customs office to receive the most accurate, up to date information for your area. Please note HKILove is not responsible for these fees.

Customer Privacy

Information you provide to the HKILove shop through the ordering process will only be used to keep you up-to-date with your order’s progress and to contact you if there are any issues.

Subscribers to our newsletter/mailing list will only receive HKILove or Hannah Kienzle related announcements, and may unsubscribe at any time. We will never ever sell or otherwise give out information to a third party.

Can I have your designs made into a tattoo?

If you are interested in getting one of our designs tattooed, please submit a request with the design you have in mind through our contact form or by emailing us at contact@hannahkienzle.com. Our fee for the use of existing work is $30 per design and we ask that you credit Hannah Kienzle, as well as email a lovely photo of the finished piece!

For custom tattoo projects, please email us to learn about pricing and additional information.

Please note that this commission fee does not entitle the buyer to design rights and tattoo designs are not available for any purpose beyond their intended personal use. All content © 2018 Hannah Kienzle.

I'd love to collaborate!

We are am always open to collaborations! Please feel free to contact us at contact@hannahkienzle.com.

Do you have an idea for a pin design or need artwork for your next product? We can help turn your ideas into a reality! From tote bags to button designs, let's partner together to bring your creative vision into full bloom! Feel free to send an email to Hannah at contact@hannahkienzle.com to discuss your project(s) further and get things rolling.

Design Services

More info on this new program coming soon! Join our mailing list to be the first to be informed (sign-up is located at the bottom of this page)!

Ambassador Program

Press inquiries

Would you like to feature Hannah Kienzle? We're honored! For questions or inquiries, please contact us at contact@hannahkienzle.com.

Wholesale Infomation

If you'd like to carry/ showcase our products in your store, please contact Hannah at contact@hannahkienzle.com

Returns and exchanges

Cancellation requests may be given within 24 hours of your purchase, unless your package has been shipped/ postage has been purchased. Because we are a smaller company, we cannot accept responsibility for packages that have been stolen, mis-delivered, or lost by USPS. If such a problem does arise, we will work with you to find a solution. Please send an email to contact@hannahkienzle.com.

Please note that we do not offer returns/ refunds at this time.