Have any questions or concerns about your order?
Where is my Pre-Order?
You've ordered a product ahead of time (you're the best!) and want to know where it is, which is completely understandable. For updates, please check back to this section when you're interested in seeing the progress on your item(s). There's usually a few bumps behind the scenes that might delay certain items, so I want you all to be very well informed at all times!
Autumn Equinox Pin: Waiting for more pre-orders.
Siamese Pins: Samples have been approved! Estimated shipping is beginning of December.
All domestic orders ship via USPS First Class or USPS Priority Mail 2-Day and come with a tracking number associated with the shipping address provided at checkout. Reshipping fees due to incorrect addresses will be the responsibility of the buyer, so please double check when checking out.
Shipping prices are calculated during the check-out process and are based on the item(s) quantity/ size and your location within the United States.
Packages are shipped within five business days from when you placed your order and can take up to one week to reach their final destination.
International orders are shipped via USPS First Class and come with tracking numbers, which may or may not be accurate depending on your country's policies. USPS No Tracking is also available to save on shipping costs, but we are not liable for your order with this shipping option.
Packages are shipped within five business days from when you placed your order. Depending on where you live, it can take longer than the standard one week for international shipping.
Shipping prices are calculated during the check-out process and are based on the item(s) quantity/ size and your location.
Customs and import duties may be applied to your order when it reaches its destination. These fees can vary widely by country, but if you have questions, the best contact is your local post office or customs office to receive the most accurate, up to date information for your area. Please note Hannah Kienzle is not responsible for these fees.
Can I have your designs made into a tattoo?
If you are interested in getting one of our designs tattooed, please submit a request with the design you have in mind through our contact form or by emailing us at email@example.com. Our fee for the use of existing work is $30 per design and we ask that you credit Hannah Kienzle, as well as email a lovely photo of the finished piece!
For custom tattoo projects, please email us to learn about pricing and additional information.
Please note that this commission fee does not entitle the buyer to design rights and tattoo designs are not available for any purpose beyond their intended personal use. All content © 2018 Hannah Kienzle.
I'd love to collaborate!
Hannah is always open to collaborations! Please feel free to contact us at firstname.lastname@example.org.
Do you have an idea for a pin design or need artwork for your next product? We can help turn your ideas into a reality! From tote bags to button designs, let's partner together to bring your creative vision into full bloom! Feel free to send an email to Hannah at email@example.com to discuss your project(s) further and get things rolling.
More info on this new program coming soon! Join our mailing list to be the first to be informed (sign-up is located at the bottom of this page)!
Would you like to feature Hannah Kienzle? We're honored! For questions or inquiries, please contact us at firstname.lastname@example.org.
If you'd like to carry/ showcase our products in your store, please contact Hannah at email@example.com
Who took those beautiful product photos!?
Returns, coupons, and exchanges
Cancellation requests may be given within 24 hours of your purchase, unless your package has been shipped/ postage has been purchased. Because we are a smaller company, we cannot accept responsibility for packages that have been stolen, mis-delivered, or lost by USPS. If such a problem does arise, we will work with you to find a solution. Please send an email to firstname.lastname@example.org.
When applying coupons, please do so before you check out. They cannot be applied after an order has been placed, due to the amount of fees we are charged for each transaction and refund.
Please note that we do not offer returns/ refunds at this time.